Hotel Management MCQ Question and Answer | Hotel Industry Quiz | Hotel Interview Online Test
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Dipak Paramanik
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Hotel Management MCQ Questions And Answers
Discover the ultimate Hotel Management MCQ Question and Answer collection! Test your knowledge with this Hotel Industry Quiz designed for students, professionals, and interview preparation. Practice our Hotel Interview Online Test to boost your confidence and improve your understanding of hospitality operations, guest services, and hotel management basics.
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[
{"q":"Which department handles guest check-in and check-out?","a":"Front Office","o":["Housekeeping","Front Office","Security","Maintenance"]},
{"q":"Which department is responsible for cleaning guest rooms?","a":"Housekeeping","o":["Kitchen","Front Office","Housekeeping","Accounts"]},
{"q":"Who assists guests with luggage upon arrival or departure?","a":"Bell Boy","o":["Chef","Receptionist","Bell Boy","Housekeeper"]},
{"q":"What does ADR stand for in hotel management?","a":"Average Daily Rate","o":["Annual Department Revenue","Average Daily Rate","Accommodation Demand Ratio","Advance Daily Report"]},
{"q":"Which department provides food and beverages to guests?","a":"Food and Beverage","o":["Maintenance","Front Office","Food and Beverage","Security"]},
{"q":"What does the term 'no-show' mean in hotels?","a":"Guest with reservation who doesn’t arrive","o":["Guest who cancels early","Guest who overstays","Guest with reservation who doesn’t arrive","Guest who leaves early"]},
{"q":"What is a 'suite' in hotel terminology?","a":"A set of rooms including living area and bedroom","o":["A single room","A twin-sharing room","A set of rooms including living area and bedroom","A dormitory"]},
{"q":"What is the main goal of yield management?","a":"Maximize room revenue through pricing","o":["Control staff work","Improve food taste","Maximize room revenue through pricing","Manage maintenance cost"]},
{"q":"What is a ‘Banquet’?","a":"A large formal meal or event","o":["A breakfast service","A large formal meal or event","A laundry service","A conference room"]},
{"q":"Which department maintains hotel equipment and infrastructure?","a":"Maintenance","o":["Front Office","Maintenance","Security","Accounts"]},
{"q":"What does ‘MICE’ stand for in the hospitality industry?","a":"Meetings, Incentives, Conferences, Exhibitions","o":["Management, Innovation, Catering, Events","Meetings, Incentives, Conferences, Exhibitions","Meals, Information, Culture, Entertainment","Marketing, Investment, Customer, Experience"]},
{"q":"Which document confirms a guest’s hotel booking?","a":"Reservation confirmation letter","o":["Bill receipt","Check-out slip","Reservation confirmation letter","Room key card"]},
{"q":"What is the purpose of a night audit?","a":"To balance and verify daily financial transactions","o":["To clean rooms","To verify bookings","To balance and verify daily financial transactions","To prepare breakfast"]},
{"q":"What does ‘à la carte’ mean?","a":"Menu with individually priced items","o":["Buffet service","Set meal menu","Menu with individually priced items","Complimentary meal"]},
{"q":"Which of the following is an in-room amenity?","a":"Mini-bar","o":["Swimming pool","Conference hall","Mini-bar","Parking area"]},
{"q":"Who is responsible for guest safety and security in the hotel?","a":"Security Department","o":["Accounts Department","Security Department","Front Office","Maintenance"]},
{"q":"Which skill is most essential for a front desk agent?","a":"Communication skills","o":["Cooking","Driving","Communication skills","Engineering"]},
{"q":"What is a hotel’s occupancy rate?","a":"Percentage of occupied rooms","o":["Number of available rooms","Total staff in hotel","Percentage of occupied rooms","Total revenue earned"]},
{"q":"Which of the following is part of the Food Production department?","a":"Kitchen","o":["Kitchen","Reception","Housekeeping","Security"]},
{"q":"What does a concierge do?","a":"Helps guests with special requests and information","o":["Cleans rooms","Cooks food","Helps guests with special requests and information","Handles laundry"]},
{"q":"Which department handles billing and guest payments?","a":"Accounts","o":["Housekeeping","Accounts","Front Office","Security"]},
{"q":"What is the first step in the guest cycle?","a":"Reservation","o":["Check-out","Reservation","Stay","Billing"]},
{"q":"Who is responsible for preparing rooms for new guests?","a":"Room Attendant","o":["Front Desk Agent","Room Attendant","Chef","Security Guard"]},
{"q":"What is the role of a General Manager?","a":"Oversees all hotel operations and departments","o":["Handles kitchen only","Oversees all hotel operations and departments","Maintains the pool","Takes reservations only"]},
{"q":"What is ‘check-out’ in hotel terms?","a":"Process when guest leaves and settles bill","o":["Guest arrival","Cleaning room","Guest feedback","Process when guest leaves and settles bill"]}
]
